COVID-19 UPDATE - We are at Traffic Light ORANGE: To reduce transmission of the virus and maintain safety we are offering phone appointments. Face to face appointments are also available.

Support We Offer

Whether you are presently in financial strife or would just like to have a chat to see if you are doing all you can.

We understand everyone has different priorities and we are absolutely not here to judge you.

We are here to go through any options which may be available to you, and we will support you in taking any options further should you wish. It’s your journey, but we will walk with you for as long as you need the company.

We provide free and confidential support to anybody in the greater Dunedin area.

Support We Offer

Support Examples

Being able to negotiate with a client's creditor meant his car wasn't repossessed.

We, and other financial mentors around the country were instrumental in having a loan shark company removed from trading in NZ, due to our official complaints about them!

Getting a client's KiwiSaver out so he could buy a mobility scooter changed his life. He is now mobile, independent and loving life!

The improvement in a client's mental health was amazing to see after we helped him go insolvent.

We helped a client get his KiwiSaver out which tied him over until he found another job.

Getting credit on a client's power bill meant she could then pay her dog registration and get her car legal.

We have been able to assist several clients in getting out their KiwiSaver under hardship to pay off rent arrears meaning they could stay in their property.

Working through a client's budget, we identified a very high repayment rate for a credit contract (HP) but were able to negotiate a smaller repayment plan for her.

With the tools we showed a client how to use, they were able to see where their money goes each week and could then make some changes and even started to save a little.

Many of our existing clients have been able to receive an affordable and trustworthy interest free loan to pay off their high interest debt!

We were able to get over $6000 back to a client when we discovered an unfair and unaffordable credit contract! (HP or personal loan)

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Being able to negotiate with a client's creditor meant his car wasn't repossessed.

We, and other financial mentors around the country were instrumental in having a loan shark company removed from trading in NZ, due to our official complaints about them!

Getting a client's KiwiSaver out so he could buy a mobility scooter changed his life. He is now mobile, independent and loving life!

The improvement in a client's mental health was amazing to see after we helped him go insolvent.

We helped a client get his KiwiSaver out which tied him over until he found another job.

Getting credit on a client's power bill meant she could then pay her dog registration and get her car legal.

We have been able to assist several clients in getting out their KiwiSaver under hardship to pay off rent arrears meaning they could stay in their property.

Working through a client's budget, we identified a very high repayment rate for a credit contract (HP) but were able to negotiate a smaller repayment plan for her.

With the tools we showed a client how to use, they were able to see where their money goes each week and could then make some changes and even started to save a little.

Many of our existing clients have been able to receive an affordable and trustworthy interest free loan to pay off their high interest debt!

We were able to get over $6000 back to a client when we discovered an unfair and unaffordable credit contract! (HP or personal loan)

Frequently Asked Questions

Can I bring someone with me?

Absolutely! Whanau and friends to support are more than welcome, as long as you are comfortable them hearing about your financial situation. It is very often reassuring having someone you trust with you.

I can't get into town, does this mean I can't make an appointment?

We are happy to provide phone appointments. This is especially helpful for clients who don't live locally, or don't have the funds for transport. Also very handy in the school holidays too!

How long will I be with your service for?

This is completely up to you. After your first appointment we will be able to see your options and from there it's up to you whether you want to take any of them further, with or without us. We are with you for as long or short as you feel necessary.

Do you deal with business finances?

No, we only deal with household finances. If however you have had a business, and are personally liable for debts from that business, any relevant debts would be included in any debt repayment plan that was put in place.

I will be sharing lots of personal information. How can I be assured that it'll stay private?

We have a strong commitment to keeping your affairs private and our advisers are bound to act under confidentiality. We are however obligated under the “Paramountcy Principle” to act if we believe a child or young person is at risk.

How long will an appointment run for?

Please allow 1 hour for the initial appointment but follow-up bookings are typically shorter.

What should I do if I cannot attend an appointment?

If you are unable to make it to your appointment, please try to let us know as soon as you can. This may let us help someone else. We can also pop you in for the next available appointment.

How can I prepare for my first meeting with a mentor?

All we need to get started is a good idea of how much you receive each week and your normal regular expenses. It would be helpful to know about your debt situation - how much, who to, etc., but if you don't feel comfortable doing this or don't know where to start, we can help with that.

What will this cost me?

The service is completely free.

Need more information?

For more specific information on any of our services or to make an appointment please call the office on (03) 471 6158.

Clients are seen by appointment so please contact us as soon as you think you may be needing some financial assistance.

We can meet you in our centrally located office or do phone appointments. We are also available in Mosgiel on Mondays and Thursdays.